Last updated: 13 August 2026

1. About These Terms

These Terms and Conditions govern the use of the Melae Eleve website and, together with any proposal, statement of work, checkout information, service description and Sales Policy, govern products and services purchased from Melae Eleve.

Melae Eleve is a trading name of:

Bood Branding Limited
408 Oakwood Lane, Leeds, England, LS8 3LG
Company number: 15626843
contact@melaeeleve.luxury

By purchasing a product, booking a service or entering into an agreement with Melae Eleve, you agree to the terms applicable to that purchase.

Nothing in these Terms limits any statutory rights that cannot lawfully be excluded.

2. Our Work

Melae Eleve provides brand consultancy and related creative and strategic services. These may include:

brand strategy;

brand development and refinement;

creative direction;

brand audits;

consultancy;

digital workbooks and educational resources;

strategy sessions;

ongoing strategic support; and

other products or services described on our website or within an individual proposal.

The exact scope of bespoke work will be confirmed before the project begins.

3. Business Customers and Consumers

A Business Customer purchases a product or service wholly or mainly in connection with their trade, business, craft or profession.

A Consumer purchases wholly or mainly for purposes outside their trade, business, craft or profession.

Different statutory protections may apply depending on which category you fall within.

These Terms do not remove rights that consumers are given by law. The Consumer Rights Act 2015 implies statutory protections into contracts for services and digital content and prevents businesses from contracting out of certain consumer rights.

4. Forming a Contract

Website information is an invitation to purchase and does not necessarily constitute acceptance of an order.

A contract will normally arise when Melae Eleve:

accepts your order;

confirms your booking;

accepts your proposal;

issues written confirmation; or

begins supplying the agreed service with your authority.

We reserve the right to decline a project or order before a contract has been formed.

5. Prices and Payment

Prices will be stated on our website, checkout page, invoice or proposal.

Unless stated otherwise, the price confirmed at the point of purchase is the price applicable to your order.

Payment terms for bespoke projects will be confirmed within the relevant proposal or invoice.

A project may require a booking payment, deposit, staged payments or payment in full before work begins.

Melae Eleve may pause work, withhold deliverables or delay commencement where an agreed payment becomes overdue.

6. Client Responsibilities

Successful brand work is collaborative.

You agree to:

provide accurate information;

supply requested materials within reasonable timescales;

provide consolidated feedback;

obtain rights and permissions for materials you provide;

attend agreed meetings where required;

make decisions and approvals within agreed timescales; and

communicate significant changes to the brief promptly.

Delays in receiving information, payment, approvals or feedback may change the delivery timetable.

7. Scope and Revisions

Your proposal or service description will state what is included in your purchase.

Requests outside the agreed scope may be treated as additional work and quoted separately.

Where a service includes a defined number of revisions, additional revision rounds may be chargeable.

A revision means reasonable alteration to work already produced within the agreed creative direction. A substantial change of brief, strategy, audience, business name, product concept or creative direction may constitute new work.

8. Timelines

Any timeline supplied by Melae Eleve is based on the information available when the project is scheduled.

We will take reasonable steps to meet agreed deadlines but cannot guarantee dates affected by circumstances outside our reasonable control or by client delays.

Where a client's delay materially affects our schedule, the project may need to be moved to the next available production window.

9. Intellectual Property

Melae Eleve Materials

Unless expressly agreed otherwise, Melae Eleve retains ownership of its:

methods;

processes;

frameworks;

strategic models;

workbooks;

templates;

educational material;

internal systems;

research approaches;

know-how; and

pre-existing intellectual property.

Purchasing a service does not transfer ownership of the Melae Eleve methodology itself.

Client Deliverables

Where bespoke final creative deliverables are expressly identified as transferring to the client, ownership will transfer only once all amounts due under the relevant project have been paid in full, subject to any third-party licence restrictions.

Draft concepts, unused concepts, working files, internal documents and methodologies remain the property of Melae Eleve unless expressly agreed otherwise.

Digital Products

Workbooks, guides, templates and other digital products are licensed to the purchaser for their own personal or internal business use.

They may not be:

resold;

redistributed;

shared publicly;

uploaded to shared resource libraries;

copied for other businesses or clients;

used to create competing educational products; or

represented as the purchaser's own intellectual property.

10. Client Materials

You retain ownership of intellectual property that you provide to us.

By supplying material to Melae Eleve, you confirm that you own it or have permission for us to use it for the project.

You are responsible for obtaining legal clearance for final business names, trademarks, claims, photographs or other materials where appropriate.

Unless trademark research or legal clearance is expressly included in your scope, Melae Eleve does not warrant that a proposed brand name, phrase, concept or creative element is legally registrable or free from third-party rights.

11. Portfolio Use

Unless we agree otherwise in writing, Melae Eleve may display completed, publicly launched client work for reasonable portfolio, website, social media, award, case study or promotional purposes.

Confidential information will not knowingly be published.

If your project requires confidentiality before launch or permanent non-disclosure, this should be agreed in writing.

12. Confidentiality

Both parties agree to treat genuinely confidential non-public information received through a project with appropriate care.

This does not apply to information that:

is already publicly available;

becomes publicly available without breach;

was lawfully known before disclosure;

is received lawfully from another source; or

must be disclosed by law.

13. No Guaranteed Commercial Outcome

Brand strategy can influence how a business is positioned, perceived and communicated, but commercial performance depends upon many factors outside Melae Eleve's control.

We therefore do not guarantee specific levels of:

sales;

revenue;

profit;

website traffic;

audience growth;

investment;

media coverage;

customer acquisition; or

business success.

Testimonials and case studies illustrate individual experiences and are not guarantees of identical outcomes.

14. Professional Advice

Melae Eleve provides branding, creative and strategic consultancy.

Unless expressly stated otherwise, our services are not legal, tax, accounting, regulated financial or investment advice.

Where specialist professional advice is required, you should consult an appropriately qualified professional.

15. Third-Party Services

A project may involve or recommend third-party services such as website platforms, printers, photographers, developers, software, fonts, stock imagery or other suppliers.

Third-party products and services are governed by their own terms.

Unless Melae Eleve expressly contracts to provide that third-party service itself, we are not responsible for the independent acts, omissions, availability or terms of external providers.

16. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.

For Consumers, our liability is not excluded where doing so would conflict with your statutory rights.

For Business Customers, to the fullest extent permitted by law, Melae Eleve will not be liable for indirect or consequential business losses, including loss of profit, revenue, anticipated savings, business opportunity or goodwill.

Unless a higher amount is required by law or expressly agreed in writing, our total aggregate liability to a Business Customer arising from a particular project will not exceed the total fees paid to Melae Eleve for that project.

17. Suspension and Termination

We may suspend or terminate a project where:

payments remain materially overdue;

the client repeatedly fails to provide required information;

the client materially breaches these Terms;

continuing the project would require unlawful or unethical activity;

there is abusive or threatening conduct towards Melae Eleve or its contractors; or

the working relationship has otherwise become unreasonably impossible to continue.

Fees for work properly completed up to termination remain payable.

18. Cancellations and Refunds

Cancellations, refunds, digital product rights, rescheduling and recurring payments are governed by our Sales Policy, which forms part of these Terms.

19. Complaints

If something has gone wrong, contact contact@melaeeleve.luxury with your name, order/project details and a description of the issue.

We will review the matter and aim to resolve genuine concerns fairly.

20. Governing Law

These Terms are governed by the laws of England and Wales.

For Business Customers, the courts of England and Wales will have jurisdiction over disputes arising from these Terms unless otherwise agreed.

Consumers retain any mandatory rights relating to jurisdiction and applicable law that cannot lawfully be excluded.

21. Changes

We may update these Terms from time to time.

Changes will not retrospectively alter an existing client contract unless agreed or required by law.